Doin’ it Right – Our PromiseTire Return Policy

We aim to do it right by making every visit straightforward and fair. We take pride in the quality of our work and the care we provide. If your experience doesn’t meet expectations, we’ll work with you to help make it right.

Returns

• Payment for tires is collected at the time the order is placed, typically the same day or one day prior to installation.
• Once tires have been installed or driven on, they are not eligible for return or refund, but we’ll do our best to make it right.
• If an order is canceled before installation, full refunds will be issued using the original method of payment. Partial refunds will be issued by check.

Exchanges

• Exchanges may be considered before installation only and are subject to tire condition, availability, and any price difference.
• If you choose to exchange a product for another, you will be charged for the new item and credited for the return according to the approved refund method.

Road Hazard Protection

• Road Hazard Protection is optional and must be purchased at the time of the tire purchase.
• Coverage applies after installation and is subject to the terms of the Road Hazard agreement.
• Road Hazard coverage does not change or extend the tire return policy.

Refunds

• Eligible refunds are issued by check, or to the original form of payment for full refunds only. Please allow 5-7 days for processing.
• A receipt or invoice is required.

Tire Warranties

• After installation, tires are covered by the manufacturer’s warranty.
• Warranty and Road Hazard claims are handled according to their respective terms.

Questions?

If you have questions about your order or need help before installation, please contact your local Brake and Tire Check shop.

Questions & AnswersTire Return FAQs